My healthcare communications experience spans both consumer-facing healthcare brands and digital health experiences.

 

At Providence Health Care, I developed UI text style guides and audited AI chatbot interactions, applying UX writing and conversational design expertise to improve engagement, prompt recognition, and interaction success by 25–35%.

 

My work for Bartell Drugs (now CVS) included developing a clear, accessible brand voice and content across digital, print, direct mail, and in-store channels.

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